Terms and Conditions
Last Updated: October 16, 2026
1. Introduction
Welcome to Sahib Ambulance Services. These Terms and Conditions govern your use of our website, https://sahibambulanceservices.com/, and your enquiries or bookings for our ambulance and transportation services.
By accessing our website, contacting us, or requesting a service, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website.
In these terms, “we,” “our,” and “us” refer to Sahib Ambulance Services, and “you” refers to the website visitor, customer, patient, or person making an enquiry or booking.
2. Our Services
Sahib Ambulance Services provides ambulance and transportation services according to service availability and the requirements of each booking. These services may include:
- Emergency ambulance transportation
- Patient transportation and patient shifting
- Hospital-to-hospital transfers
- Hospital-to-home and home-to-hospital transportation
- Accident-related ambulance transportation
- Oxygen-equipped ambulance transportation, where available
- Non-emergency patient transport
- Local and outstation ambulance services
- Dead body transportation
- Mortuary or freezer box transportation, where available
The availability of a particular vehicle, equipment, route, or service depends on the booking requirements and operational availability.
3. Emergency Services
If you are experiencing a medical emergency, contact the appropriate emergency services immediately. In India, you may call 112 for emergency assistance.
Contacting Sahib Ambulance Services does not, by itself, guarantee immediate dispatch, arrival within a particular time, or availability of a specific ambulance.
Please provide accurate information about your location, destination, and transportation requirements so that we can assess the request and communicate the available options.
4. Booking and Confirmation
Customers may contact us by telephone, WhatsApp, our website contact form, or other communication channels made available by us.
When requesting a booking, you should provide accurate and complete information, including:
- Name and contact number
- Pickup location and destination
- Requested date and time
- Patient transportation requirements
- Relevant mobility, oxygen, or equipment requirements
- Any other information reasonably necessary to arrange the service
A booking is subject to confirmation by Sahib Ambulance Services. Sending an enquiry or submitting a contact form does not automatically confirm a booking.
Please contact us if any important booking information changes.
5. Service Availability and Response Times
We make reasonable efforts to coordinate requested transportation services. However, availability may be affected by vehicle availability, traffic, road conditions, weather, distance, operational circumstances, and other factors beyond our control.
Unless expressly confirmed by us, any estimated arrival or journey time is an estimate only and is not a guarantee.
We do not guarantee that every requested service, vehicle type, equipment option, or destination will be available at all times.
6. Charges and Payment
Service charges may vary according to the type of ambulance, distance travelled, route, duration, equipment requirements, waiting time, and other applicable service requirements.
Where possible, the applicable charges will be communicated before the journey is confirmed.
Customers are responsible for paying the agreed service charges and any additional charges disclosed and applicable to the booking.
Please contact us before booking if you need clarification about pricing, payment methods, waiting charges, or outstation transportation costs.
7. Customer Responsibilities
Customers and people arranging transportation on behalf of a patient are responsible for:
- Providing accurate pickup and destination details
- Sharing relevant transportation requirements
- Providing a reachable contact number
- Informing us of special mobility or equipment needs
- Ensuring that the patient is ready for pickup at the agreed time, where applicable
- Informing us promptly of cancellations or changes
- Following reasonable safety instructions provided by our staff
Customers should not withhold important information that could affect the suitability or safety of the requested transportation.
8. Medical Care and Limitations
Unless expressly provided by appropriately qualified personnel as part of a confirmed service, ambulance transportation should not be assumed to include medical diagnosis, treatment, intensive care, or advanced life-support services.
The availability of oxygen, medical equipment, trained personnel, or specialised ambulances must be confirmed before booking.
Customers should communicate the patient’s condition and requirements so that an appropriate transportation option can be discussed. We do not replace the advice, diagnosis, or treatment provided by qualified healthcare professionals.
9. Accident and Emergency Transportation
We may provide transportation for accident cases and other urgent transportation requirements, subject to availability and operational suitability.
Customers should provide the pickup location and relevant information when contacting us. Transportation arrangements depend on the circumstances of the incident and the availability of a suitable vehicle.
For immediate emergencies, customers should not delay contacting the appropriate emergency services while waiting for a response from our business.
10. Outstation and Long-Distance Transportation
Outstation and long-distance transportation bookings are subject to route feasibility, vehicle availability, journey requirements, and confirmation of applicable charges.
Estimated travel times may be affected by traffic, weather, road conditions, and other circumstances.
Customers should discuss the patient’s transportation requirements, pickup point, destination, and any necessary arrangements with us before confirming a long-distance booking.
11. Dead Body and Mortuary Transportation
Dead body transportation and mortuary or freezer box transportation, where available, are provided subject to applicable laws, documentation requirements, vehicle availability, and the nature of the request.
The person arranging transportation is responsible for providing accurate information and ensuring that any legally required permissions or documents are available.
Special equipment, freezer boxes, and long-distance arrangements must be confirmed before booking.
12. Cancellations and Changes
If you need to cancel or change a booking, please notify us as soon as possible.
Cancellation charges, if any, will depend on the booking terms communicated to you, including whether a vehicle has already been dispatched or the journey has commenced.
Any changes to the pickup location, destination, timing, or transportation requirements may affect availability and charges. Revised arrangements are subject to confirmation.
13. Website Information
We aim to keep the information on our website accurate and current. However, service descriptions, availability, and other website information may change over time.
Website content is provided for general information and does not guarantee that a particular service or vehicle will be available for every request.
You should confirm important details, including availability, equipment, pricing, and booking arrangements, directly with us before relying on them.
14. Website Use
You agree not to misuse our website, submit knowingly false enquiries, attempt unauthorised access, interfere with website functionality, or use the website for unlawful purposes.
We may take reasonable steps to protect the security and proper functioning of our website.
15. Third-Party Services and Links
Our website may contain links to third-party websites or use external services for communication, analytics, advertising, or other functions.
We do not control third-party websites or services and are not responsible for their independent content, availability, terms, or privacy practices.
Your use of third-party services may be subject to their own terms and policies.
16. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including traffic, severe weather, road closures, accidents, or other unforeseen events.
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including any applicable consumer rights or liability arising from negligence where such exclusion is prohibited by law.
These terms do not remove any rights you may have under applicable law.
17. Privacy
Personal information submitted through our website or during a booking will be handled in accordance with our Privacy Policy.
For more information about how we collect, use, and protect personal information, please visit our Privacy Policy page.
18. Changes to These Terms
We may revise these Terms and Conditions to reflect changes to our services, business practices, or applicable legal requirements.
Updated terms will be published on this page with a revised “Last Updated” date. Your use of the website after publication of changes is subject to the updated terms, to the extent permitted by law.
19. Governing Law
These Terms and Conditions are subject to the applicable laws of India.
Any dispute will be handled by the courts or other competent authorities having jurisdiction under applicable law.
20. Contact Us
If you have questions about these Terms and Conditions, our services, or a booking, please contact us using the details below.
Business Name: Sahib Ambulance Services
Website: https://sahibambulanceservices.com/
Phone: 7098000089
Email: sahibambulance@gmail.com
Business Address: GMCH32, Sector- 32, Chandigarh
Sahib Ambulance Services
Ambulance Service | Patient Transportation | Hospital Transfers | Accident Transportation | Dead Body Transportation